What this page covers
This page explains what 8890k does with the information you hand over when you open an account, deposit, place a bet or ask support for help. It is written for players who keep a balance in Bangladesh, so it uses plain wording instead of legal shorthand.
It is not a sales page. If you want to know how the welcome offer is calculated, the bonus guide covers that. If you want to know what happens when a bet is disputed, the terms page covers it. This page stays on data: what we hold, who touches it, and how you can get it removed.
Account records we hold
You cannot play with an empty profile, so every account carries a small set of records. The table below groups them, with one example of each and the reason it exists.
| Record | What it includes | Why 8890k keeps it |
|---|---|---|
| Sign-in details | Name, date of birth, mobile number, district | Confirms you are 18 or older and lets you log in |
| Contact history | Mobile number used for OTP, chat transcripts | Verifies sign-in and settles disputes |
| Payment records | bKash or Nagad transaction ID, amount, timestamp | Matches your deposit to your balance |
| Play records | Bets placed, rounds played, session length | Settles results and applies bonus wagering |
| Device signals | IP address, browser type, phone model | Flags shared or hijacked accounts |
Deposits through bKash and Nagad
Money reaches 8890k through bKash, Nagad, Rocket or a bank transfer. You approve the payment inside your own wallet app, and the wallet sends us a confirmation reference. We store that reference, the amount and the time it arrived, and nothing more.
Most deposits show on the balance in about 2 minutes. Withdrawals are checked and sent in around 30 minutes, and the very first one can take up to 1 hour while documents are reviewed. A payout returns to the same wallet or bank account that funded the original deposit.
What we never ask for
We do not ask for your wallet PIN, your one-time password, or a photo of your wallet screen. Staff in live chat will not request them either, because they cannot see them. If anyone claiming to be from 8890k asks for a PIN, close the chat and report it through the help centre.
Why data is used mid-session at 8890k
Each record exists to answer a specific question during play. None of it is gathered to build a profile for outside advertising.
- Sign-in and OTP checks, so a balance stays with the person who owns it.
- Setting deposit limits, applying the 16x wagering rule to bonus money, and working out daily cashback.
- Answering a chat question with the earlier history already in front of the agent.
- Spotting fraud patterns, such as several accounts opened on one handset.
- Sending service messages about a failed deposit or a blocked withdrawal.
Cookies, logs and device signals
8890k sets a small number of cookies. One keeps you signed in, one remembers your language and currency choice, and analytics cookies count visits and error pages. None of them store wallet numbers or card details.
Clearing cookies in your browser is always allowed. You will need a fresh OTP at the next sign-in and saved preferences will reset. Server logs also record IP address, browser and error codes, which is how a session gets traced when a round does not settle properly.
Who can open a record
Records stay inside the groups that need them. Nobody buys a copy of the 8890k player list, and no outside company is given a full account file to use for its own marketing.
- Payment teams at bKash, Nagad, Rocket or your bank see the transaction reference, not your play history.
- Suppliers such as PG Soft, Ezugi, Evolution, Playtech and CQ9 receive a session ID and the stake needed to run the round.
- KYC reviewers see the uploaded document, and only to confirm the name matches the account.
- Support agents read earlier chat notes so you do not have to repeat yourself.
- Police or a regulator see records only when a valid legal request arrives in writing.
KYC documents and timing
One document is needed before your first withdrawal: national ID card, passport or driving licence. The name on it must match the name on the account. Blurred photos and pictures taken of a screen are the usual reason a check fails.
What happens after you upload
A reviewer normally closes the check within 24 hours. After that the file sits with the account record rather than being passed around, so a second withdrawal does not trigger a second review.
If you change the wallet or bank account used for payouts, a fresh check is required before the next one. This protects a balance when a phone is lost or a SIM is swapped to a new handset.
How records are protected
Account records sit on servers with restricted access. Only staff handling a support case, a payment check or a KYC review can open them. Passwords are kept as one-way hashes, and OTP codes expire quickly so an old message cannot be reused.
No system is perfect. If a breach ever touches 8890k accounts, we will say so on the site and by message to the mobile number on file, and we will ask you to change your password straight away.
Requests about your own data
You can ask about your own records at any time, and there is no charge for it.
- Ask for a copy of the records held on your 8890k account.
- Correct a spelling mistake or an address that has changed.
- Close the account, with any balance paid out first and records removed once record-keeping duties end.
- Stop promotional messages while keeping service messages switched on.
- Clear bonus and chat history that is no longer needed for an open dispute.
Every request is handled through 24/7 live chat, signed in to your own account, or through a ticket opened at the help centre. We do not confirm identity over email, so a request sent that way is not actioned.
A closed account is not a deleted account on the same day. Payment and identity records are held back while record-keeping duties run, then removed. Play history tied to an open dispute stays until the case is settled.
Age checks at sign-up
An 8890k account is for players aged 18 and over. Date of birth is checked when you register and again against the KYC document. Where an account turns out to belong to someone under 18, it is closed, the balance is returned to the wallet that funded it, and the device is blocked from opening another.
When this page changes
This page is updated when a payment channel, a game supplier or an identity check is added. The live version here is the only version, so there is no separate file to compare against. When a change alters how documents are used, a notice appears on the site before the change applies.
Where to ask a question
Live chat answers data questions around the clock, and most take a few minutes. The help centre holds written answers on limits and account closing, and the responsible gaming page covers breaks and self-exclusion.
That is the whole policy. If you would rather see the lobby before deciding, the 8890k home page lists every game, and registration takes a couple of minutes when you are ready to open an account.
18+ · Play Responsibly